Quality issues, captured at the source. A web portal for creating and managing problem reports linked to parts and revisions in Pro.File — with photo capture, review tracking, and no PLM login required.
The Problem Reporting Portal lets anyone in your organization raise, view, and manage problem reports against parts and products — from any browser, with no PRO.FILE account or login prompt. The portal connects to PLM behind the scenes and stores everything there, turning scattered quality feedback into structured, revision-linked records your change processes can act on.
Users reach the portal at a simple URL — it connects to PRO.FILE for them behind the scenes, so the people closest to the problem can report it without owning a license.
Every report is tied to a specific part and revision, so quality issues land against exact product data — ready to feed your change management process.
Attach supporting documents and capture evidence photos directly from a device camera — the report and its proof live together in PLM.
Automatic reviewer tracking with timestamps, plus search, filtering, and grouping by status or priority to keep the queue honest.
Field values load dynamically from PRO.FILE reference lists — the portal always matches your configuration without portal-side maintenance.
A built-in help page with how-tos, a searchable troubleshooting FAQ, and the product-tour training video playable right inside the portal.
A full documentation set ships with the product — contact us for evaluation copies.
Version 2.5.2 · PRO.FILE with PRO.FX REST API
We'll demo it live against realistic data and map it to your environment.
Request a Demo